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Failure to Communicate eBooks
Perhaps the most famous line from any of Paul Newman's films comes from "Cool Hand Luke", when the prison governor points to the deliquent Newman and says, "What we have here is a failure to communicate". Allied Irish Banks was recently defrauded of $750 million, and listening to the reports of the fraud on the radio here in Ireland, I was reminded of that famous line. If the quality of communication between the Dublin head office and its Allfirst subsidary in the US had been better, the extent of the fraud would have been less. On page nine of this week's featured book "The Communicator's Pocketbook" is the statement: "Don’t assume that you would hear if anything was wrong - you might, but too late, from the wrong source". The AIB chief executive Mr Buckley may not have fully appreciated this before, but he more than likely does now. In his book, Sean Misteil explains that communication is central to management, that all activity results from communication and communication failures or misunderstandings are often very costly. He explains the role of the grapevine and the assumptions we make when listening to others. This is a broad based book on the challenge of communications.

posted by Jerry permanent link